Effective Date: 9 June 2026

Elephant Junction Thekkady ("Elephant Junction", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or interact with our services.

1. Information We Collect

Personal Information

We may collect:

• Full name
• Email address
• Mobile number
• Billing address
• Country and state of residence
• Booking details
• Identification details when required for specific activities

Payment Information

Payments are processed securely through Razorpay and other authorized payment providers.

We do not store:

• Credit card numbers
• Debit card numbers
• CVV numbers
• UPI PINs
• Net banking passwords

Technical Information

We may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Referring URLs

2. How We Use Information

We use your information to:

• Process bookings
• Confirm reservations
• Provide customer support
• Process refunds
• Improve website performance
• Send booking updates
• Prevent fraud and unauthorized transactions
• Comply with legal obligations

3. Sharing of Information

We may share information with:

• Razorpay and payment processors
• Website hosting providers
• Government authorities when legally required
• Professional advisors and auditors

We do not sell or rent personal information to third parties.

4. Data Retention

We retain booking and transaction records for as long as required for legal, accounting, tax, operational, and dispute resolution purposes.

5. Data Security

We implement reasonable technical and organizational measures to protect personal information from unauthorized access, disclosure, alteration, or destruction.

6. Your Rights

Subject to applicable law, you may:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion where legally permissible
• Withdraw consent for marketing communications

7. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

8. Children's Privacy

Children under 18 years should use our services only under parental or guardian supervision.

9. Changes to this Policy

We may update this Privacy Policy periodically. Updated versions will be published on our website.

10. Contact

For privacy-related inquiries:

Email: elephantjunction@gmail.com Phone: +91 9447163342

Your continued use of our website confirms your acceptance of this Privacy Policy.